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United Rentals Field Service Manager in Burnsville, Minnesota

Great company. Great people. Great opportunities.

At United Rentals, the largest equipment rental company, we believe that it takes great employees to build a great organization – and we’re passionate about helping our people grow professionally and embrace teamwork in everything they do. Our culture is based on our corporate values and centers on mutual respect, job satisfaction, diversity and a shared responsibility to build a better future. We believe in:

Hiring and retaining exceptional employees at every level

Providing training, development and career planning

Instilling the belief that our customers are key to our long-term success

Encouraging a strong sense of responsibility, involvement and commitment

Recognizing and rewarding both individual and team efforts

As a Field Service Manager at United Rentals, you’ll be the leader of a major maintenance enterprise. You’ll have the opportunity to hire and motivate an amazing team of Field Service Technicians. You will have direct supervision responsibilities for all field repair and maintenance employees. You’ll continually improve efficiency and customer satisfaction, by ensuring equipment is properly maintained and repaired. You will work closely with the Branch Manager, and help build a profitable location with your leadership, service and maintenance knowledge, and business management.

Sound challenging and fun? Consider getting on the management track at United Rentals, the largest equipment rental company in the world. We’ll provide the tools, the technology and the support you need to do the job right. You’ll be proud of your employees, your service shop and the work we all do in providing the equipment that helps build our communities.

Additional duties include the following:

  • Responsible for continually improving efficiency as well as customer and employee satisfaction within the field repair and maintenance team

  • Oversee dispatch of field technicians within entire Metro Area territory to maximize efficiency and customer service

  • Work closely with Operations Managers and Service Managers to ensure service is properly scheduled and executed to guarantee superior customer service

  • Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processes

  • Responsible for R&M, P&L and associated costs/budget

  • Oversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost control

  • Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication

  • Other duties assigned as needed

Job Requirements:

  • High School Diploma required; trade-School Degree a plus; bachelor’s Degree preferred

  • Valid driver's license with acceptable driving record

  • Extensive Equipment Fleet Maintenance and leadership experience (10 years).

  • Strong motivational and leadership skills

  • Excellent customer service skills

  • Strong knowledge of maintenance accounting and P&L

  • Basic computer skills particularly with Microsoft Excel

What's in it for you?

U.S. Full Time roles : Best in class benefits offering includes medical, dental, vision, flex spending and health savings accounts; 401(k) retirement with company match; life and disability insurance; and paid time off including sick, vacation, holidays, and paid parental leave. Comprehensive training and development and career growth opportunities.

U.S. Part Time roles: Benefits offering includes 401(k) retirement with company match/RRSP; paid time off including sick, vacation and holidays; and comprehensive training and development and career growth opportunities.

Canada: Best in class benefits package which includes medical, dental & vision, RRSP/DPSP*, paid time off, comprehensive training and development, and career growth opportunities.

*Offered for full time roles, part time eligibility in select provinces

United Rentals, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

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