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United Rentals Credit Supervisor in Charlotte, North Carolina


United Rentals, Inc. is an $8 billion dollar Fortune 500 organization and the largest equipment rental company in the world. The company has an integrated network of over 1,100 rental locations in 49 states, every Canadian province, and 11 in Europe. The company's 18,000+ employees serve construction and industrial customers, utilities, municipalities, homeowners and others. Additional information about United Rentals is available at unitedrentals.com.

The Credit Supervisor is responsible for managing assigned accounts receivable team portfolio, including allocating team resources to achieve goals and managing accountability to key performance metrics.

  • Oversee new customer credit applications including but not limited to accessing credit agency data, collecting trade references, bank trades, to open new accounts. Additional management input may be required

  • Oversee customer requests for lien releases (waivers) based on the time period and dollar amount, communicating directly with the submitter which may be either the customer and/or field operations when the waiver or release cannot be approved as submitted.

  • Review customer certificate of insurance for rental protection plan and update systems as required

  • Manage the day to day operations of staff members responsible for various credit functions, which may include:

  • New Accounts

  • Lien, Pre-lien and Lien Releases

  • Collections

  • Responsible for ensuring metric strategies are executed by individuals and teams

  • Recommending process improvements and system enhancements to further maximize team efficiency

  • Analyze effectiveness of collection efforts to ensure use of proper and timely collection techniques

  • Prepare and assist in presenting annual performance reviews of credit office staff with Credit Manager

  • Evaluate accounts to determine options for securing account balance through frequent account reviews with Collectors

  • Prepare and assist with quarterly A/R reviews for credit staff

  • Identify areas of concerns, trends and make recommendations for collection and employment actions

  • Review and approve placement of unsuccessful accounts to be placed with third party agencies and/or attorneys

  • Responsible for direct management of credit office staff, including but not limited to:

  • Assist with interviewing and hiring credit office staff

  • Training and development of credit office staff

  • Assessment of individual and team performance goals and objectives and performance management

  • Assist Credit Manager with employee relations and disciplinary actions

  • Communicate department results and all other important information to credit staff as needed

  • Review and approve credit office accounts payable, refunds, payroll, and templates

  • Refunds approval up to 50k

  • Accounts payable approval up to 2,500

  • Review and approve payroll for credit office staff

  • Monitor time clock punches to ensure staff adherence to schedules

  • Review and approve all collection templates excluding Bad Debt

  • Monitor teams performance and escalate issues to Credit Supervisor and/or Credit Manager

  • As necessary, assist Credit Management Team with Credit Office internal and external audit requests


Bachelor's Degree or equivalent combination of education and experience.

Minimum 5 -7 years of related credit and collections experience; Demonstrated leadership capabilities required; Supervisory experience preferred

  • Working knowledge of Microsoft office (Excel, Word, & Outlook)

  • Business Knowledge - Understands company's business and current key initiatives

  • Negotiation Skills - Demonstrates effective negotiation techniques with customers

  • Conflict Resolution Skills - Deals constructively with conflict and responds professionally; focuses on the situation/issue, not the person

  • Teamwork - Works well collaboratively within own group and cross functionally to achieve goals

  • Leadership Skills - Leads by example in professional and respectful manner