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United Rentals Digital Sales Specialist - Chat/Email in Charlotte, North Carolina
As a Digital Sales Specialist at United Rentals, your primary responsibility is to exceed the expectations of internal and external customers by providing exceptional service and support through email & chat channels driving digital tool adoption and revenue growth. It's a great job for an ambitious professional who has an interest in our industry and can build relationships and provide outstanding customer service. You'll multi-task, learn plenty and build your ability to drive sales and company growth.
If you would enjoy the advantage of selling for the world's largest equipment rental provider, consider a future with United Rentals. Join us and grow your career as fast and as far as your ambition takes you either in Sales or Operations.
Additional duties include the following:
Assist customers with sales and service inquiries through: email, chat & an online ordering platform
Create a positive and consistent customer service experience while reducing customer's effort
Partner with United Rentals field employees to facilitate reservations, quotes, and service inquiries
Identify and qualify an equipment request to ensure it will meet customer's requirements
Source requests for various departments and employees
Provide critical support to National Account Managers, Strategic Account Managers and Outside Sales Representatives for customer rollouts
Negotiate rental rates for equipment rentals in accordance with pricing policies and procedures
Other duties assigned as needed
High School diploma or equivalent
1-2 years Customer Service Experience
Proficiency in Microsoft applications
Strong verbal skills and ability to speak clearly and articulate
Exceptional relationship-building and customer service skills; Able to constructively manage conflict and respond professionally
Able to deal with a high volume of tasks, stressful, and sometimes unfamiliar situations
Excellent teamwork, time management, efficiency, and communication skills
Excellent organizational skills with heavy attention to detail required
What's in it for you?
Best in class benefits package which includes medical, dental & vision, 401(k) or RRSP, DPSP, paid time off, comprehensive training and development, and career growth opportunities.
United Rentals, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.