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United Rentals Digital Sales Specialist - Chat/Email in Charlotte, North Carolina

Description:

As a Digital Sales Specialist at United Rentals, your primary responsibility is to exceed the expectations of internal and external customers by providing exceptional service and support through email & chat channels driving digital tool adoption and revenue growth. It's a great job for an ambitious professional who has an interest in our industry and can build relationships and provide outstanding customer service. You'll multi-task, learn plenty and build your ability to drive sales and company growth.

If you would enjoy the advantage of selling for the world's largest equipment rental provider, consider a future with United Rentals. Join us and grow your career as fast and as far as your ambition takes you either in Sales or Operations.

Additional duties include the following:

  • Assist customers with sales and service inquiries through: email, chat & an online ordering platform

  • Create a positive and consistent customer service experience while reducing customer's effort

  • Partner with United Rentals field employees to facilitate reservations, quotes, and service inquiries

  • Identify and qualify an equipment request to ensure it will meet customer's requirements

  • Source requests for various departments and employees

  • Provide critical support to National Account Managers, Strategic Account Managers and Outside Sales Representatives for customer rollouts

  • Negotiate rental rates for equipment rentals in accordance with pricing policies and procedures

  • Other duties assigned as needed

Requirements:

Job Requirements:

  • High School diploma or equivalent

  • 1-2 years Customer Service Experience

  • Proficiency in Microsoft applications

  • Strong verbal skills and ability to speak clearly and articulate

  • Exceptional relationship-building and customer service skills; Able to constructively manage conflict and respond professionally

  • Able to deal with a high volume of tasks, stressful, and sometimes unfamiliar situations

  • Excellent teamwork, time management, efficiency, and communication skills

  • Excellent organizational skills with heavy attention to detail required

  • Bilingual preferred

What's in it for you?

Best in class benefits package which includes medical, dental & vision, 401(k) or RRSP, DPSP, paid time off, comprehensive training and development, and career growth opportunities.

United Rentals, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

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