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United Rentals Inside Sales Rep, Customer Care Center in Charlotte, North Carolina

Great company. Great people. Great opportunities.

At United Rentals, the largest equipment rental company, we believe that it takes great employees to build a great organization – and we’re passionate about helping our people grow professionally and embrace teamwork in everything they do. Our culture is based on our corporate values and centers on mutual respect, job satisfaction, diversity and a shared responsibility to build a better future. We believe in:

Hiring and retaining exceptional employees at every level

Providing training, development and career planning

Instilling the belief that our customers are key to our long-term success

Encouraging a strong sense of responsibility, involvement and commitment

Recognizing and rewarding both individual and team efforts

We are going through tremendous growth and career advancement which has led to increase career opportunities within our Customer Care Center!

United Rentals is offering an excellent opportunity for career-minded Inside Sales Representatives who are ready to grow their career to the next level. To facilitate top rate service to our customers, we are seeking to build a team of knowledgeable sales and service oriented Inside Sales Representatives.

Duties include:

  • Create a positive and consistent customer service experience

  • Process rental quotations, reservations, and contracts in compliance with the company policies

  • Accurately capture all information (required or additional) pertaining to a complete reservation

  • Communicate to a customer any terms/conditions applying to a request

  • Accurate use of United Rentals computer systems including, but not limited to, Reservation, Phone Log, and quote function

  • Identify and qualify an equipment request to ensure it will suite the customer's requirements

  • Negotiate prices on equipment rentals in accordance with pricing policies and procedures

  • Coordinate with all inside and outside branch staff to ensure customer satisfaction

Job Requirements:

  • High School Diploma or equivalent required, Bachelor's degree preferred

  • Strong customer service orientation

  • Sale experience preferred

  • Strong teamwork and interpersonal skills

  • Independent worker and self-started with strong self-imposed structure

  • Multi-tasking and organizational skills

  • Strong sense of urgency

  • Must have clear and pleasant phone demeanor

  • Excellent oral and written communication skills

  • Proficient in Microsoft applications-Word, Excel, Access ,Email and SURI

  • Knowledge of overall construction industry

  • Flexibility and ability to deal with a high volume of tasks, stressful and sometimes unfamiliar situations.

What's in it for you?

Best in class benefits package which includes medical, dental & vision, 401(k) or RRSP, DPSP, paid time off, comprehensive training and development, and career growth opportunities.

United Rentals, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

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