United Rentals Sr Customer Service Representative - Digital in Charlotte, North Carolina
The primary responsibility is to exceed the expectations of internal and external customers by providing exceptional service and support. As the first point of contact for many internal and external stakeholders, professionalism is key in this high --volume, fast paced environment.
Handle inbound email, web, and chat requests that are directed to the Customer Care Center. Requests of this type may be high volume and may include (but are not limited to): quotes, availability inquiries, reservations, equipment service and pickup, PO updates, billing discrepancies, and general inquiries
Liaise with internal branches, including negotiation as needed
Using available resources and equipment knowledge, source requests for products that are not offered in our catalog and attain necessary information required
Make outgoing customer sales or service calls addressing customer needs
Interact with second party / re-rent vendors for applicable requests
Handle overflow call volume from various queues
May include some selling or up-sell and cross-sell or promotion of products or services
High School diploma or equivalent
Minimum 1-3 years Customer Service Experience (minimum 1 year experience in the equipment rental or construction industry)
Excellent written communication skills
Systems proficiency in RentalMan operating system and Microsoft applications
Data entry skills-40 wpm
Must have a clear and pleasant phone demeanor
Reliable and dependable
Flexibility and ability to deal with a high volume of tasks, including sometimes stressful or unfamiliar situations
Excellent time management and efficiency skills
Excellent organizational skills with heavy attention to detail
Work Schedule: Monday - Friday, 12:00pm to 8:30pm (*Occasional Saturday schedule may be required).
United Rentals, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.