United Rentals Campaign & Recall Manager in Scottsdale, Arizona


The Campaign & Recall Manager will manage field facing recall and campaign related executions and completion performance for equipment and vehicles in the UR fleet. This role manages URI compliance with manufacture's safety and service bulletins/campaigns.

The Maintenance and Warranty Department is responsible for managing safety and service related recalls issued on our equipment, improving the preventative maintenance program, warranty claims management, and providing support to our service teams on their equipment and diagnostic needs.

Essential Duties:

Maintain and update the "Service Bulletin Maintenance" module in Rental Man.

  • Insure all URI locations/equipment affected by a manufactures safety and service bulletin/campaign has received communication

  • Perform follow up on incomplete safety and service bulletin/campaign

  • Manages and approves all refurbishment related invoices

Manage the equipment refurbishment process

  • Establishes refurbishment programs with vendors and maintains a standardized and appropriate scope of work for equipment categories to be refurbished

  • Manages refurbishment scope of work for each equipment category

  • Involved in vendor negotiations related to refurbishment

  • Completes annual forecasts and manages to Refurbishment CapEx budget

  • Reviews and approves extra work to be performed outside the standard scope of work

  • Manage problem resolution process, reporting and data requirements of refurbishment suppliers

  • Evaluates and identifies equipment categories that meet the financial requirements for refurbishment consideration

  • Leads monthly supplier calls

  • Manages Refurbishment vendor relationship

  • Develops and implements operational plans that ensures efficient inbound and outbound flow of units for each refurbishment center is maintained to meet monthly output requirements

  • Manages effective flow of refurbishment candidates to meet company volume initiatives

  • Ensures adherence to refurbishment policy and programs including invoices and credit memos processes

  • Conducts quality control visits to refurbishment vendor facilities

  • Works with Region Fleet Directors to effectively manage the unit flow and address issues or opportunities

  • Monitors transportation costs related to the refurbishment program

  • Business lead on IT projects related to refurbishment

  • Evaluates and approves cost savings opportunities related to processes and scope of work

Employee Development

  • Recruits, trains, and develops qualified employees

  • Communicates job expectations and fosters a collaborative environment

  • Provides guidance and mentoring for staff development

  • Conducts Annual Performance Reviews

Other General Duties:

  • Work with suppliers to ensure awareness of changes to equipment that impact field repair process, specifications, design and technology.

  • Supports URI specification and purchasing decisions

  • Provides technical and maintenance repair procedures designed to improve capabilities, fleet reliability, shop efficiency, and improve maintenance cost.

  • Provides "Best Practices" related to fleet and technical matters.

  • Create and Manage All Maintenance related Policies and Procedures

  • Assists field and region locations when needed with:

-Resolves issues between suppliers and field locations

-Responds to inquiries from region and corporate departments

-Equipment Status Changes when required

-Provide direct technical support and expertise to field operations management

-Participate in answering the Maintenance@ur.com emails


Education: Bachelor's degree preferred or equivalent work experience.

Experience : Proven track record with at least 3 years fleet and/or maintenance management experience

Other Skills Required:

  • Excellent people and communication skills

  • Strong leadership skills and supervisory experience preferred or demonstration of the ability to manage others within the department.

  • Strong business skills

  • Strong Excel, Word, Power Point, Outlook and Windows knowledge.

  • Solid decision-making skills Strategic long term vision capabilities

  • Excellent analytical and statistical skills

United Rentals, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.