United Rentals Warranty Specialist in Scottsdale, Arizona


In accordance with the United Rentals Warranty Policy, this position will serve as the lead for warranty claims collections efforts, direct the branch based work order audits, and assist the Warranty Operations Manager with improving warranty procedures and processes.

  • Warranty telephone coverage, fielding branch & manufacturer requests and questions.

  • Organize and lead the collections efforts of all warranty claims until resolution has been recorded.

  • Research and record status of claims for monthly claim aging & controller spreadsheets for follow up and resolution of outstanding claims.

  • Direct the missed opportunity recovery efforts.

  • Communicate as needed with branches and suppliers to facilitate the reimbursement of the warranty claims or re-filing if necessary.

  • Special analysis projects, presentations and assistance to Warranty Manager as needed.

  • Attend and prepare manufacturer information for supplier meetings as needed.

  • Create manufacturer informational sheets for intranet posting.

  • Conduct and participate in warranty WebEx classes.


Education: Associates Degree or equivalent work experience in a corporate environment preferred


2+ years of experience working in an office environment is required.

1+ years of branch/office audit experience in some capacity is required.

1+ years of experience in warranty administration is highly preferred.

Other Skills Required:

  • Ability to interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.

  • Ability to communicate effectively with personnel in the organization.

  • Conduct business in a professional and ethical manner, continually improving manufacturer/company relations. Interface professionally with United Rentals branch personnel.

  • Excellent written and verbal communication skills.

  • Continuously stay informed and knowledgeable of all models of equipment and all changes on the various models from each manufacturer.

  • Strong Outlook, Excel, Word, Internet and Windows experience.

  • AS 400/Rental Man experience a plus

United Rentals, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.